Customer Service

Shipping & Delivery

We are committed to deliver the ordered products to the right customers at the right time, so you can set aside all your apprehensions and avail our services without any reluctance.

We provide you with a well-established delivery mechanism that ensures the products ordered by you reach without any defect, damage or quality-issues.


And as far as the international buyers are concerned, the shipping charges are based on the destination and quantity of units purchased. We assure you the most subsidized rates ever, and the best services at each step.

Though it would be the weight of your package that determines shipping cost, you'll be charged the least possible fee, for sure.

Both the international as well as the domestic orders are shipped and delivered through leading courier services, ensuring the buyers an accurate delivery, in good condition, and on right time.

All the orders are shipped within 2-3 working days or as per the date agreed at the time of order confirmation. Please note that all the high value orders will be shipped within 5-7 working days. Additionally the customer will be provided with the option to track their order online, after it is shipped.

Please note that an additional 5 to 7 days will be taken to deliver the product if you have ordered for stitching.

Further, if you're purchasing multiple items and wish to ship them to different addresses, you're recommended to place them as different orders. However, if you've ordered multiple items in a single transaction, and wish to ship them to a single destination, the delivery date will be set as per the availability of the last ordered product.

But in case you need the available products on urgent basis, excluding the one that's available later, we provide you with that option as well.

For we are adhered to build long-lasting customer relations with enduring commitments, we take utmost care of the needs of our clients. For that matter, we take responsibility of refunding your payment in case any unlikely event occurs and in case you don't receive the ordered products.

Further, to entertain your queries, we have a customer care, that is dedicated to resolving all your problems. You can connect to our support channel online and know more about the shipping as well as the delivery process.

For any additional query feel free to mail us at care@tvf.me

Privacy & Security

At Thevastrafashion.com (tvf.me) we want you to know exactly how and when we collect and use information that can specifically identify you, such as your name, mailing address, phone number, and email address.

We do not require that you provide, nor do we collect, any personal information if you are just browsing the site. If you browse through this site without providing us with any personal information, we will gather and store some information about your visit, such as IP address, type of browser and operating system used, date and time you access our site, pages you visit, and if you linked to our website from another website, the address of that website. This information will not identify you personally and will not be linked back to you. Any personal information which we collect from you will only be used for the purposes identified in this Privacy Statement, the ethnic wear of India Terms of Use and your applicable Member Agreement with ethnic wear of India, and as may otherwise be indicated at the time the information is collected.

Thevastrafashion.com (tvf.me) will not disclose your personal information to any third party. At no time will we sell your personally-identifiable data without your permission unless set forth in this Privacy Policy. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, dealers, agents, vendors and other third parties to help process your request; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our customers' needs; to develop new offerings; and to alert you to new products and services (of us or our business associates) in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources in order to better serve you.

In certain instances, ethnic wear of India may request that you provide some information (e.g., demographic information), which we may use, for example, to learn more about our customers and to develop and improve our services. We may compile your personal information with that collected from other customers to create aggregate data. Aggregate data is information about groups of customers and, once compiled, will in no way identify you as an individual. We may disclose aggregate data to our business affiliates, advertisers, and other parties. Your personal identity shall not be revealed in any case. Our web servers collect from Site visitors’ statistical information regarding what pages are visited, the date and time of the visits, how long it took a user to download a page, and the TCP/IP address of the user. These automated server functions do not collect this information in a manner intended to identify your individual use of the Site, nor do we use this information for any such purpose. This information is collected to assist us in maintaining a high quality site, as well as, providing necessary traffic information to our advertisers.

Cookies
From time to time, we may place "cookies" on your personal computer. "Cookies" are small identifiers sent from a web server and stored on your computer's hard drive, that help us to recognize you if you visit our website again. Also, our site uses cookies to track how you found our site. To protect your privacy we do not use cookies to store or transmit any personal information about you on the Internet. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies certain features of the site may not function property or at all as a result.

Copyrights and Trademarks
All content, graphics, format, design, the user interface and other copyrighted material on the Site (collectively, "materials") are protected by copyright law and other intellectual property laws, and are owned by ethnic wear of India and/or its licensors (as the case may be). The materials from the Site are only available for informational and non-commercial offline use, provided that: the materials are not modified in any way; all copyright and other proprietary notices and markings are retained and reproduced in their entirety on any copy made from any material on the Site; and Fashion Ethnica has, in its sole discretion, given its prior written approval to such use of the Site's materials. Any requests to re-use the Site's materials should be sent to: care@tvf.me

If you have any questions about our Privacy Policy, please e-mail your questions to us at care@tvf.me

Returns & Replacements

The Vastra Fashion assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 3 days from the date on which these goods are delivered. 

 Please note that we are not accepting any returns for Stitch Clothing.

You need to notify us first before returning any product. You may do this through the Contact Us page on our web site before returning any product.

Returns made without notice SHALL NOT qualify for a refund.

You may return the product to us at the below mentioned address:

The Vastra Fashion

Office No.5, Chandrabhuvan Bldg., Khokhani Lane,
Patel Chowk, Ghatkopar East, Mumbai 400077  

  • Customer needs to bear the shipping costs while returning the products.
     
  • We shall not refund the shipping charges paid by you while purchasing the item.
     
  • We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.

  • At any point of time, the refunds will not exceed the actual value of the goods.
     
  • Returns would not be accepted for custom made / stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse. However, we would accept returns if we are believe there was any fault from our end.
     
  • Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
     
  • In case of product return, we will issue a refund once we receive the product back at our office.
Offers, Credits, Vouchers & Promotions

We may from time to time introduce vouchers, offers and such other promotional schemes on the Website. The terms and conditions governing these schemes shall be specified while introducing these schemes. Provided that, in the event of any conflict between the Terms of Service described below and the terms and conditions of such schemes, the terms and conditions of the schemes shall prevail

Vouchers, prizes, offers or credits cannot be redeemed for cash or their value will not be refunded in case of cancellation of order or refund due to return of the product.

Discounts will be applied to the total product value including VAT and applicable taxes. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.

Unless otherwise stated only one voucher/credit note/gift coupon/coupon can be used per order.

Discount coupons may be offered to account holders from time to time. Such coupons may only be applied to purchases made through the account to which the discount coupon was offered and registered.

Promotional discount coupons offered from time to time may apply in respect of any, or certain specified, purchases made though this Website. Thevastrafashion.com (tvf.me) may put restriction for the use of promotional discount coupons for any specified product or category of products.

Thevastrafashion.com (tvf.me) reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes introduced on our website from time to time. We, at our discretion, can withdraw a particular scheme from the website at any time/ before the completion of time limit provided for.

While participating in any contest on this website you hereby agree to release and hold Thevastrafashion.com (and its officers, partners, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, but not limited to reasonable attorneys' fees, or arising out of or related to your participation in the said Contest.

We reserve our right to cancel any orders placed using promotional vouchers. Some situations where your order may be cancelled include, without limitation, misuse of any promotional vouchers, unauthorized usage of vouchers or inaccuracies of voucher pricing and value thresholds. The voucher amount will not be refunded for such cases.

We will only honour vouchers which are issued or published directly by us or our partner’s websites.

In case of any query pertaining to use of coupon, voucher and/or credit note or regarding the schemes, please call customer care or email at Care@tvf.me



Payment & Pricing

Prices, available products or other Services may change from time to time at our sole discretion. Pricing on a product or related Service is generally as shown on the website. Terms of payment are within our sole discretion, and unless otherwise agreed to by us, we must receive full payment prior to our acceptance of an order. Payment for the products must be made by credit or debit card, cash on delivery, or some other prearranged payment method specified on the Website. Orders are not binding upon us until accepted by us, and we reserve the right to decline the acceptance of any order. Prices shown are inclusive of applicable taxes. Shipping, handling, cash on delivery charges maybe be additionally payable and will be notified from time to time. Please review our shipping policy in this regard. Due to technical issues, typographical errors or information received from our suppliers and service providers, prices of the products shown on the website may vary during the order process.

If you come across any errors in pricing or billing, we request you to contact us within 24 hours of receiving your order so that we may provide a remedy for the same. Despite our best efforts, any product displayed/offered for sale on our website may be mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation. While carrying out payment, through any of the payment channels provided on the Website, we are not responsible for losses or damage, if any, caused in connection with such transaction, including any losses caused by the payment gateway or due to drops in connection or duplication of orders due to double-ordering.

Terms and Conditions

Welcome to the TheVastraFashion.com (tvf.me)

You have accepted the term and condition mentioned below by using the service of this site
Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited.

All products/services and information displayed on TheVastraFashion.com (tvf.me) constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. TheVastraFashion.com (tvf.me) reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of TheVastraFashion.com (tvf.me) prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Though even TheVastraFashion.com (tvf.me) shall try to deliver the products as per the details/specifications given on the order form by the user, it reserves (in its absolute discretion) a right to deliver a similar/alternate product for reasons beyond its control and any such action shall not be deemed as bad-delivery.
Every order is delivered as per specifications of the product mentioned online. Even though TheVastraFashion.com (tvf.me) shall try to meet the date and time of delivery schedule as given by the user in the order form, any delayed/ early delivery for whatever reason shall not entitle the user for any damages or compensation from TheVastraFashion.com (tvf.me) Shall take due caution at the time of delivery to deliver the product to the correct person at the address on the order form, but disclaims any responsibility for claims, damages, and/or compensation.

If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through email and should wait for a written clarification before using the service.

The products/services provided on this site are without warranties of any kind either expressed or implied and TheVastraFashion.com (tvf.me) disclaims all or any of them to the fullest extent. www.thevastrafashion.com (www.tvf.me) does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.

Under no circumstances whatsoever shall TheVastraFashion.com (tvf.me) be liable for any loss of data, lost profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered in the site. Notwithstanding the foregoing, in no event shall TheVastraFashion.com (tvf.me) be liable to the user for any or all damages, losses, and causes of action including but not limited to, negligence or otherwise exceed the amount paid by the user to TheVastraFashion.com (tvf.me) for that specific service/product.

All prices are inclusive of cartage, service charges, packaging and all other costs involved with the process of ordering and delivering. All the taxes and customs if applied are not included in the invoice value.

All Jurisdiction and matters of arbitration in Mumbai High Court, India only

Modification of Terms & Conditions of Service
TheVastraFashion.com (tvf.me) may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on TheVastraFashion.com (tvf.me) You should regularly review the Terms & Conditions on TheVastraFashion.com (tvf.me) In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by thevastrafashion.com (tvf.me) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of thevastrafashion.com (tvf.me) We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Thevastrafashion.com(tvf.me) takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.